Refund Policy

Effective Date: June 3, 2025

 

At Total Futbol Lab, we strive to deliver high-quality training and a positive experience for every athlete. Our refund policy is designed to be fair while allowing us to maintain consistency and plan our sessions effectively.

 

1. Monthly Memberships & Class Packages

All sales for monthly memberships and multi-session packages are non-refundable once purchased. This includes:

• Monthly recurring plans

• Class bundles or packages

• Promotional offers or discounted rates

 

If you are unable to attend classes during your active membership period, we do not offer refunds, but we may provide a one-time credit or makeup option only in cases of illness or injury (proof may be requested). These are evaluated case-by-case and must be requested via email before the missed session.

 

2. Single Drop-In Classes

Drop-in sessions are non-refundable once booked. If you notify us at least 24 hours in advance, we may be able to reschedule your session to a future date, subject to availability.

 

3. Missed Sessions & No-Shows

There are no refunds or credits for missed sessions or no-shows. Our coaches and facility are scheduled based on expected attendance, and we cannot accommodate retroactive changes.

 

4. Cancellations by Total Futbol Lab

If we cancel a session due to weather, facility issues, or coach availability, we will:

• Offer a makeup session

• Provide a credit for a future class

• Or extend your membership by one class (for monthly plans)

 

5. How to Request a Credit or Reschedule

Please email totalfutbollab@gmail.com with your:

• Name

• Athlete's name

• Class date

• Reason for the request

 

We will respond within 2–3 business days.

 

6. Policy Updates

We may revise this refund policy as needed. Any changes will be posted on this page and effective immediately upon posting.